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Wireless Carriers Impose New Fees on SMS Service Providers  

Wireless carriers have long bared the costs incurred by the usage of their services in ways that they were never intended. Businesses have benefited for decades from P2P (people-to-people) messaging services to send crafty marketing messages to their customers, while

5 REASONS TO HATE THE TRADITIONAL UP SYSTEM

Traditional UP systems using a whiteboard or even paper have good intentions. The basic concept is a decent one: organization and flow. However, the problems are many. Someone’s time is wasted (receptionist or even a manager), they are one dimensional,

Let’s talk about the frustrated customers in F&I

We all learned the importance of a great “meet and greet.” From jump, the sales team’s sole responsibility is to set the stage for an extraordinary experience for the customer. The sales and management teams work with the customer to

A MANAGER INTRO MAKES A DIFFERENCE – THE NUMBERS DON’T LIE!

As Nextup’s VP of Sales, Mark Stringfellow talks to dealers and dealership staff every day. One of the first things he discusses is the “manager intro” by asking what their process is. “I’m usually pleased to find out that the

Nextup Hires Industry Expert as Director of Marketing

NEXTUP WELCOMES JULIE LOZANO AS DIRECTOR OF MARKETING Dallas, TX (May 11, 2020)—Nextup, based in Anaheim, California, announced that Julie Lozano has joined the company as Director of Marketing. Julie will develop and oversee marketing, communications, and public relations strategy

Nextup Wins AWA “Rising Star” Award for Fixed Ops

Las Vegas (February 13, 2020) — Brian Pasch, an industry leader in automotive marketing strategies, online education, and marketing intelligence, is pleased to announce Nextup as a winner of the Rising Star Award for Fixed Ops for their product Maintain.

Understanding Your Customers’ Behavioral Style

In the sales and service environment understanding your customer’s behavioral style is imperative to a successful (great, pleasant, wonderful) guest experience. We’ve all seen the “time watchers” that repeatedly look to check the time—clearly indicating they’re in a hurry. Or the customer on

Communication is Key

From the moment a service guest arrives on the drive, communication is key to your success with that interaction. First Impressions Are Key It starts with a proper and timely greeting.  Customers will develop an impression of how their experience

Your Service Guest’s First Visit

The first visit to your service department is critical in building long-standing customer relationships. Welcome to the next step in Nextup’s Service Drive Series. Once again, Nextup’s Sherry Thomas shares her Service Drive expertise to make your department’s strategies more

Building Relationships In the Service Department

Nextup has a “service-secret-weapon” on the team, and her name is Sherry Thomas. Sherry’s background, as a Service Manager and Fixed Ops trainer, make her quite the subject matter expert and we wanted to share that expertise with you. Welcome
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