Nextup Blog
Understanding Your Customers’ Behavioral Style
In the sales and service environment understanding your customer’s behavioral style is imperative to a successful (great, pleasant, wonderful) guest experience. We’ve all seen the “time watchers”…
Communication is Key
From the moment a service guest arrives on the drive, communication is key to your success with that interaction. First Impressions Are Key It starts…
Your Service Guest’s First Visit
The first visit to your service department is critical in building long-standing customer relationships. Welcome to the next step in Nextup's Service Drive Series. Once…
Building Relationships In the Service Department
Nextup has a "service-secret-weapon" on the team, and her name is Sherry Thomas. Sherry's background, as a Service Manager and Fixed Ops trainer, make her…
3 Things NOT to Do in a Flat Market
It’s clear that the automotive industry is seeing a flattening in the current market, new car sales numbers fell again last month by While the…
Why Your Service Department Needs an Up System
It’s no secret that your dealership’s biggest profit center is the Service Department. Those dealers or groups that have spent the proper amount of time…
Nextup Wins Sales Process Award 5 Years in a Row
At the recent NADA 2019 Conference and Expo in San Francisco, Nextup was recognized with an Automotive Website Award for excellence in Sales Process for an incredible…
All The “Truths” You’re Not Being Told About Digital Retailing
Over the past few months, anytime I’ve had the chance to attend a conference or event, I’ve tried to catch sessions on digital retailing. As…
Halloween Driving Safety Tips
It's an absolutely huge night for kids all across North America - Halloween! Witches, superheroes, ghosts, and goblins will be out in full force tonight…
