Accountability
Back to blogAuto Dealerships: Up System or Open Floor?
Which is best?An Up System makes running your showroom simple and in our opinion, the pros greatly outweigh the cons. What determines…
Accountability, Closed Floor, Open Floor, Up List, Up SystemRead More
5 Reasons Why Employees’ Rest and Meal Breaks are Important at the Workplace
Over the years, research has shown that employees who take pre-planned rest and meal breaks tend to work 30% better…
Accountability, Articles, Best Practices, Business Owners, Culture, Customer Experience, Experience, Leadership, ProcessRead More
Let’s talk about the frustrated customers in F&I
We all learned the importance of a great “meet and greet.” From jump, the sales team’s sole responsibility is to…
Accountability, Automotive Industry, Best Practices, Customer Experience, Dealer Principals, F&I, F&I Software, Finance Manager, General Managers, Leadership, Modern Sales FloorRead More
When business slows down, can you afford an open showroom?
Whether you want to believe it or not, an open floor costs you money. When business is great, it's not…
Accountability, Articles, CRM, Insights, Managed Floor, Modern Sales Floor, Open Floor, Sales Staff, Sales Training, Up ListRead More
Up Management: The Cure for FOMO
Today's guest blogger Joe Webb, President of DealerKnows, shares how an up management system will remove FOMO from sales. Join…
Accountability, Articles, Culture, Dealership Staff, Insights, ProcessRead More
Best Buy, Your Dealership and Automotive’s Hiring Issues
This is a tale of two retail environments, Best Buy and your dealership. Different verticals, uniquely different products but a…
Accountability, Articles, Automotive Industry, Business Owners, Customer Experience, Process, Sales Process, Sales TrainingRead More
Best Buy Back to (New) School
It’s time to roll out that seasonal “back to school” post, getting back to class, back to the drawing board,…
Accountability, Articles, Auto Marketing, Automotive Industry, Best Practices, CRM, Dealers, Experience, Insights, Sales Process, Sales Staff, Time ManagementRead More
The Disconnect of Marketing Attribution
A couple of years ago I uttered the following statement on stage “marketers, and the media, like to create problems…
Accountability, Articles, Auto Marketing, Automotive Industry, CRM, Dealers, Insights, Read All the Up System Blog Post, Sales ProcessRead More
Do You Have Invisible Customers?
Todays' Guest writer Amy Bannor, sheds some light on something very important but might also be lacking from dealerships everywhere.…
Accountability, Articles, Automotive Industry, CRM, Customer Experience, Dealers, Experience, Modern Sales Floor, Sales ProcessRead More
Internal Communication Growing Pains & How to Solve Them
Internal Communication Growing Pains and How to Solve Them David Mizne, Marketing Communications Manager of 15Five.com drops in this week to…
Accountability, Articles, Best Practices, Culture, Dealer Principals, Dealership Staff, Features, General, General Managers, Staff TurnoverRead More
Accountability and Enforcing the Logging of Customers in Your CRM
This week's guest post is from our friend Arnold Tijerina, known to many as The Storytailer. Always near the center of…
Accountability, Articles, Best Practices, CRM, Dealer Software, General, Modern Sales Floor, ProcessRead More
Tune Out the Targets – What Is Your Team Focusing on Today?
Tune Out the Targets – What Is Your Team Focusing on Today? The new year is rife with resolutions and…
Accountability, Articles, Best Practices, Checklist, Culture, Dealership Staff, General, General Managers, Managed Retail Sales Process, Self EvaluationRead More
Sure, We Know Attribution Is Important But…
Mark Stringfellow, VP of Sales for Nextup, weighs in on the "attribution buzz" happening throughout the automotive industry... You’ll see…
Accountability, Articles, Auto Marketing, Best Practices, Business Intelligence, Business Owners, Closed Floor, CRM, CSI, Culture, Customer Experience, Dealer Principals, Dealership Staff, Debate, Finance Manager, Insights, Managed Retail Sales Process, Modern Sales Floor, Open Floor, Process, Staff TurnoverRead More
A Guy In A Hat Gets On A Plane – The Nextup Fall Tour
I left Toronto during the biggest heatwave of 2017, mid-September. I now sit on the runway in Calgary, November 9,…
Accountability, Articles, Auto Marketing, Automotive Industry, Best Practices, Checklist, Culture, Customer Experience, Dealer Principals, Dealers, Dealership Staff, Digital Dealer, Entertaining, Events, Experience, Gen X, General Managers, Hurricane, Insights, Leadership, Managed Floor, Managed Retail Sales Process, Modern Sales Floor, Read All the Up System Blog Post, Sales Process, Sales Staff, Sales Training, Self Evaluation, Staff Turnover, Technology, Time Management, Up List, Writing and Speaking ServicesRead More
Is Your Process Management Is Like Spinning Plates?
This article excerpt appears in the FALL 2017 issue of HOTLINE and is authored by Matt Richardson. For automotive retailers,…
Accountability, Articles, Auto Marketing, Automotive Industry, Best Practices, Business Intelligence, Business Owners, Closed Floor, Culture, Customer Experience, Dealer Principals, Dealers, Dealership Staff, General, General Managers, Insights, Managed Floor, Managed Retail Sales Process, Modern Sales Floor, Open Floor, Process, Read All the Up System Blog Post, Sales Process, Sales Staff, Staff Turnover, Time Management, Up ListRead More
Is it time to stop spinning?