Nextup throughout your business
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A quick view of how many customers have been greeted in-person today by opportunity type; including walk-ins, appointments, be-backs and even off-site appointments
Quickly view the list of queued staff who are positioned to meet guests.
View the list of staff who have been marked with an opportunity, and where they are in the process.
Set the amount of time staff is required to cover the point. Staff rotates automatically once time is met with no walk-in guests.
Reward staff who book appointments by allowing them to continue to progress up in the queue (until they reach a specified position) while they assist scheduled customers.
Lock staff members in position when out to lunch, on a call, or any customized reason.
See all the analytics in an easy-to-read dashboard, including time, percentages, and comparisons. Easily review and send reports to yourself and team members.
Easily record when a customer is introduced to another rep.
Automatically remind team members to take their lunch break based on shift, and easily identify when they do.
Send opportunities to your CRM to ensure 100% of your traffic is included in your follow up process.
Prevent staff from progressing further in the process prior to completing specific steps.
Add comments about each opportunity (description, customer name, stock number, etc.) or simply add a status.
Be aware of how long your customers are waiting for a department or to complete their transaction.
Easily communicate with a team member, or an entire team. Send, receive, schedule and save messages.
Know quickly when you have unattended guests in your business when you are short on staff.
Allow staff to request manager assistance when needed. Manager are then alerted of the request and can accept.
Alerts sent to mobile devices when staff move positions, are with opportunities, and when tasks need to be completed.
Get notifications at the right time in the deal to have the most impact.
Staff can schedule future appointments and deliveries that can be marked as completed upon guest arrival.
Auto Assign, Blind Assign, Manual Assign, Multiple Assignments to additional Staff or Departments.
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Frequently Asked Questions
How long are your contract terms?
No long-term contracts here. We only have month-to-month agreements. This holds our services and team accountable to achieving results.
How many people are dedicated to our account?
You get access to our focused team, consisting of a performance manager, trainer and a full support team.
Is Nextup a customizable solution?
Yes, because we understand that each of our clients is unique with their own processes in place. We also iterate regularly based upon suggestions and requests from our partners.
How quickly can we get started?
Our standard on-boarding process is within 10 to 15 business days. This might be able to be expedited based on your needs.
How do you communicate results?
Our team will schedule monthly calls to discuss and review reporting, best practices and ideas to keep you focused on your goals.
How do we get our team engaged in the process?
We will do a full two day implementation of the process to get your store kicked off and when needed we are available to do refresher trainings along the way.