The retail processes that matter
to you, and your customers
Learn more about the technology that enables efficiency and empowers people throughout your business, between departments, and across roles. Define, facilitate, and record the actions that will improve the experience for your customers and ultimately help you sell more.
Meet and Greet
100% Attention
Manager Intros
Speedy Experience
Follow Up
Clarity and Visibility
Staff always know when they will be on point, and when they have appointments, keeping them undistracted and focused on follow-up.
Rewards
Aggressive staff who focus on setting appointments are rewarded with more walk-in opportunities.
Manager Involvement
Staff can easily and quickly request manger assistance without leaving their customer.
Better Coaching
When process performance falls below expectation, it’s immediately caught, allowing for quick coaching and improvement which leads to more staff success.
Mobile Access
Staff can access the system from anywhere in the business, including 2-way messaging with other staff.
Proper Coverage
Ensures all customers are greeted promptly and professionally. By knowing your busiest days, times of day, and managing staff lunch schedules, your floor is always covered.
More Appointments
Encourages staff to set appointments, benefiting them as well as the bottom line of your department.
More Customer Intros
Always know exactly when to initiate an intro with customers, improving staff performance and increasing closing rates.
Be In-The-Know
Have full visibility into scheduled/shown appointments, deliveries, be-backs, walk-ins. No more guessing or hoping that everything was logged into the CRM.
Mobile Access
See everything that is happening with your staff and customers in real-time, even when you aren’t there.
Nextup throughout your business
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Dashboard
See all the analytics in an easy-to-read dashboard, including time, percentages, and comparisons. Easily review and send reports to yourself and team members.
Manager Introductions
Allow staff to request manager assistance when needed. Manager are then alerted of the request and can accept.
Alerts
Alerts sent to mobile devices when staff move positions, are with opportunities, and when tasks need to be completed.
Manager Notifications
Get notifications at the right time in the deal to have the most impact.
Scheduled Events
Staff can schedule future appointments and deliveries that can be marked as completed upon guest arrival.
Assign
Auto Assign, Blind Assign, Manual Assign, Multiple Assignments to additional Staff or Departments.
Message Center
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Frequently Asked Questions
How long are your contract terms?
No long-term contracts here. We only have month-to-month agreements. This holds our services and team accountable to achieving results.
How many people are dedicated to our account?
You get access to our focused team, consisting of a performance manager, trainer and a full support team.
Is Nextup a customizable solution?
Yes, because we understand that each of our clients is unique with their own processes in place. We also iterate regularly based upon suggestions and requests from our partners.
How quickly can we get started?
Our standard on-boarding process is within 10 to 15 business days. This might be able to be expedited based on your needs.
How do you communicate results?
Our team will schedule monthly calls to discuss and review reporting, best practices and ideas to keep you focused on your goals.
How do we get our team engaged in the process?
We will do a full two day implementation of the process to get your store kicked off and when needed we are available to do refresher trainings along the way.
