Proven Solutions
Nextup’s Opportunity Management System was created to help you and your staff give every opportunity the attention it deserves. It’s simple to use and works with all departments. By implementing this system, you can increase staff efficiency, improve time management, and create accountability.
Meet and Greet
Customers begin their experience with one prompt, professional greeting, not multiple, leaving them less intimidated and more open to doing business with you.
100% Attention
Staff stays focused on their highest-closing customers (appointments) without being worried about missing walk-ins.
Manager Intros
Visibility into early manager intros every time builds better rapport with customers.
Speedy Experience
A more organized process will create a speedier experience for your customers, bringing more referrals and repeat buyers.
Follow Up
Customers needing phone or email follow-up are not kept waiting or wondering because staff has dedicated time to do so.
Clarity and Visibility
Staff always know when they will be on point, and when they have appointments, keeping them undistracted and focused on follow-up.
Rewards
Aggressive staff who focus on setting appointments are rewarded with more walk-in opportunities.
Manager Involvement
Staff can easily and quickly request manger assistance without leaving their customer
Better Coaching
When process performance falls below expectation, it’s immediately caught, allowing for quick coaching and improvement which leads to more staff success.
Mobile Access
Staff can access the system from anywhere in the business, including 2-way messaging with other staff.
Proper Coverage
Ensures all customers are greeted promptly and professionally. By knowing your busiest days, times of day, and managing staff lunch schedules, your floor is always covered.
More Appointments
Encourages staff to set appointments, benefiting them as well as the bottom line of your department.
More Customer Intros
Always know exactly when to initiate an intro with customers, improving staff performance and increasing closing rates.
Be In-The-Know
Have full visibility into scheduled/shown appointments, deliveries, be-backs, walk-ins. No more guessing or hoping that everything was logged into the CRM.
Mobile Access
See everything that is happening with your staff and customers in real-time, even when you aren’t there.
Manager Introductions
Allow staff to request manager assistance when needed. Managers are then alerted of the request and can accept.Alerts
Alerts sent to mobile devices when staff move positions, are with opportunities, and when tasks need to be completed.Manager Notifications
Get notifications at the right time in the deal to have the most impact.Scheduled Events
Staff can schedule future appointments and deliveries that can be marked as completed upon guest arrival.Assign
Auto Assign, Blind Assign, Manual Assign, Multiple Assignments to additional Staff or Departments.Message Center
Communicate in real-time with your entire team simply and quickly. Message delivery to all devices.
Frequently asked questions
No long-term contracts here. We only have month-to-month agreements. This holds our services and team accountable to achieving results.
You get access to our focused team, consisting of a performance manager, trainer, and a full support team.
Yes, because we understand that each of our clients is unique with their own processes in place. We also iterate regularly based upon suggestions and requests from our partners.
Our standard on-boarding process is within 10 to 15 business days. This might be able to be expedited based on your needs.
Our team will schedule monthly calls to discuss and review reporting, best practices and ideas to keep you focused on your goals.
We will do a full two-day implementation of the process to get your store kicked off, and when needed, we are available to do refresher training along the way.
