Creates measurable data points allowing your dealership to enhance the customer experience and decrease overall transaction times.
CONNECTION TO SALES
Sales - Always know which Finance Mgr will be available for your customer right in the app.
Management - Creates a customer centric way of handling those going into finance while reducing friction among the team.
Customer - Reduces wait times for finance.
BLIND ASSIGN FROM SALES TO FINANCE
Sales - Send guests through to the finance department efficiently so you can get finished with the deal sooner and back to selling the next.
Management - Finance department cannot "Throttle" deals to "Cherry Pick" customers waiting.
Customer - No prequalifying by finance team with inbound customers. Equal treatment.
Hidden views of the up system order eliminates favoritism between sales and finance departments.
Alerts sales staff when Finance is ready for a customer. Also notifies the sales staff when the customer is finished so they can re-engage.
CUSTOMER JOURNEY ALERTS
Sales - Direct way of getting notified versus overhead page.
Management - Automated alerting eliminates manual tasks commonly associated with the steps of getting a customer in and out of finance.
Customer - Sales staff can complete other parts of the sales and delivery process with confidence they will not lose their place.