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Parts & Service Archives

An archive of Nextup Posts about the parts & service department and how it plays an important role in dealerships.

Understanding Your Customers’ Behavioral Style

In the sales and service environment understanding your customer’s behavioral style is imperative to a successful (great, pleasant, wonderful) guest experience. We’ve all seen the “time watchers” that repeatedly look to check the time—clearly indicating they’re in a hurry. Or the customer on…

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Communication Is Step 3!

Communication is Key

From the moment a service guest arrives on the drive, communication is key to your success with that interaction. First Impressions Are Key It starts with a proper and timely greeting.  Customers will develop an impression of how their experience…

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