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Parts & Service Archives

An archive of Nextup Posts about the parts & service department and how it plays an important role in dealerships.

Understanding Your Customers’ Behavioral Style

In the sales and service environment understanding your customer’s behavioral style is imperative to a successful (great, pleasant, wonderful) guest experience. We’ve all seen the “time watchers” that repeatedly look to check the time—clearly indicating they’re in a hurry. Or the customer on…

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Communication Is Step 3!

Communication is Key

From the moment a service guest arrives on the drive, communication is key to your success with that interaction. First Impressions Are Key It starts with a proper and timely greeting.  Customers will develop an impression of how their experience…

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Your Service Guest’s First Visit

The first visit to your service department is critical in building long-standing customer relationships. Welcome to the next step in Nextup's Service Drive Series. Once again, Nextup's Sherry Thomas shares her Service Drive expertise to make your department's strategies more…

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Building Relationships In the Service Department

Nextup has a "service-secret-weapon" on the team, and her name is Sherry Thomas. Sherry's background, as a Service Manager and Fixed Ops trainer, make her quite the subject matter expert and we wanted to share that expertise with you. Welcome…

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Why Your Service Department Needs an Up System

It’s no secret that your dealership’s biggest profit center is the Service Department. Those dealers or groups that have spent the proper amount of time and effort to ensure it stays that way have busy bays, full customer lounges and…

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