Nextup has a "service-secret-weapon" on the team, and her name is Sherry Thomas. Sherry's background, as a Service Manager and Fixed Ops trainer, make her quite the subject matter expert and we wanted to share that expertise with you. Welcome…
It’s no secret that your dealership’s biggest profit center is the Service Department. Those dealers or groups that have spent the proper amount of time and effort to ensure it stays that way have busy bays, full customer lounges and…
Today's guest Blogger is Bill Playford from DealerKnows, sharing how to look at financial evaluation strategies in a whole new, only as Playford can, light. Join Bill and Nextup's Brent Wees in Las Vegas for their Digital Dealer 25 session…
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I left Toronto during the biggest heatwave of 2017, mid-September. I now sit on the runway in Calgary, November 9, and I watch them de-ice the wings of our plane. Calgary resembles the absolute dead of winter. This time of…
Last week, we talked about the steps you should be taking BEFORE you implement a managed floor process in your dealership. It's important to set a strong foundation and put all of the guidelines in place to communicate to your…
If you’re among the many dealers who have implemented a managed floor using an up system, or up rotation, you’re on the right track. After all, an up system, when implemented correctly, provides accountability in your showroom and gives your…
If you want to live a happy life, tie it to a goal, not to people or things.” Albert Einstein Earlier this year I focused on symptoms of a sick sales floor. Dealers around the country worked with us to…
With Nextup in its 10th year, I have looked back at our efforts to always improve or enhance our product and processes internally. As business owners, we are continually looking for ways to improve efficiency and grow our business. That means,…
Reverse mentoring, in its truest definition, refers to an initiative in which older employees are paired with, and mentored by, younger employees on a variety of themes such as technology, social media and current trends. I know I’m the first…