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Building Relationships In the Service Department

Nextup has a "service-secret-weapon" on the team, and her name is Sherry Thomas. Sherry's background, as a Service Manager and Fixed Ops trainer, make her quite the subject matter expert and we wanted to share that expertise with you. Welcome…

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Why Your Service Department Needs an Up System

It’s no secret that your dealership’s biggest profit center is the Service Department. Those dealers or groups that have spent the proper amount of time and effort to ensure it stays that way have busy bays, full customer lounges and…

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ROI vs. ROMI: Hijacking the Investment

Today's guest Blogger is Bill Playford from DealerKnows, sharing how to look at financial evaluation strategies in a whole new, only as Playford can, light. Join Bill and Nextup's Brent Wees in Las Vegas for their Digital Dealer 25  session…

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Before You Implement New Technology…

With Nextup in its 10th year, I have looked back at our efforts to always improve or enhance our product and processes internally.  As business owners, we are continually looking for ways to improve efficiency and grow our business. That means,…

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Reverse Mentoring In A Dealership

5 Steps to Reverse Mentoring at Your Dealership

Reverse mentoring, in its truest definition, refers to an initiative in which older employees are paired with, and mentored by, younger employees on a variety of themes such as technology, social media and current trends. I know I’m the first…

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