We all learned the importance of a great “meet and greet.” From jump, the sales team’s sole responsibility is to set the stage for an extraordinary experience for the customer. The sales and management teams work with the customer to…
Mark Stringfellow, VP of Sales for Nextup, weighs in on the "attribution buzz" happening throughout the automotive industry... You’ll see many of the big players like Cars.com, Autotrader, and many others continuing to tout this buzzword moving into the new…
Last week, we talked about the steps you should be taking BEFORE you implement a managed floor process in your dealership. It's important to set a strong foundation and put all of the guidelines in place to communicate to your…
Stop worrying about transaction times and focus on the customer experience! Our industries focus is on how to speed up the transaction process because we believe that’s what the customer wants… But is it? Could customers be looking for a…