Over the years, research has shown that employees who take pre-planned rest and meal breaks tend to work 30% better than those who don’t. It is proven many employers have suffered litigation due to rest and meal break-related issues, which…
As Nextup’s VP of Sales, Mark Stringfellow talks to dealers and dealership staff every day. One of the first things he discusses is the “manager intro” by asking what their process is. “I’m usually pleased to find out that the…
It’s no secret that your dealership’s biggest profit center is the Service Department. Those dealers or groups that have spent the proper amount of time and effort to ensure it stays that way have busy bays, full customer lounges and…
Today's guest blogger Joe Webb, President of DealerKnows, shares how an up management system will remove FOMO from sales. Join Joe and Nextup's Brent Wees at Driving Sales Executive Summit in Las Vegas Oct 22. @10 AM for their session…
3 Words Affecting Your Dealership's Customer Experience One simple page from the reception desk is a direct reflection of your current customer experience. I write this with 3 days left in the month. Auditing my social media feeds I see…
Internal Communication Growing Pains and How to Solve Them David Mizne, Marketing Communications Manager of 15Five.com drops in this week to guest blog and tackle team communications. A great read for leadership teams looking to improve the culture at their dealerships…
Tune Out the Targets – What Is Your Team Focusing on Today? The new year is rife with resolutions and changing attitudes, “this time things will be different”, we chime out as 2018 starts in earnest. Will it be different?…
This is it, ladies and gentlemen, Josh and Chris have battled it out all year long here on the blog and it's time for the judges to weigh in one last time. While huge thanks go to the two combatants…
Mark Stringfellow, VP of Sales for Nextup, weighs in on the "attribution buzz" happening throughout the automotive industry... You’ll see many of the big players like Cars.com, Autotrader, and many others continuing to tout this buzzword moving into the new…
I left Toronto during the biggest heatwave of 2017, mid-September. I now sit on the runway in Calgary, November 9, and I watch them de-ice the wings of our plane. Calgary resembles the absolute dead of winter. This time of…