In the sales and service environment understanding your customer’s behavioral style is imperative to a successful (great, pleasant, wonderful) guest experience. We’ve all seen the “time watchers” that repeatedly look to check the time—clearly indicating they’re in a hurry. Or the customer on…
The first visit to your service department is critical in building long-standing customer relationships. Welcome to the next step in Nextup's Service Drive Series. Once again, Nextup's Sherry Thomas shares her Service Drive expertise to make your department's strategies more…
Tune Out the Targets – What Is Your Team Focusing on Today? The new year is rife with resolutions and changing attitudes, “this time things will be different”, we chime out as 2018 starts in earnest. Will it be different?…
We're very pleased to have our first guest blogger of the year, Wayne Dean, writing on the importance of evolving process in the service drive. Being such a critical profit center for dealerships, making small adjustments can go such a…
I left Toronto during the biggest heatwave of 2017, mid-September. I now sit on the runway in Calgary, November 9, and I watch them de-ice the wings of our plane. Calgary resembles the absolute dead of winter. This time of…
Last week, we talked about the steps you should be taking BEFORE you implement a managed floor process in your dealership. It's important to set a strong foundation and put all of the guidelines in place to communicate to your…
If you’re among the many dealers who have implemented a managed floor using an up system, or up rotation, you’re on the right track. After all, an up system, when implemented correctly, provides accountability in your showroom and gives your…
We've been talking a lot about the automotive markets "flattening". Both in blogs and at conferences across the country. You may even be looking at those trends right now and seeing business slowing at your store too. To those of…
Picture this: You have just released your latest automotive software version and mobile application, so everybody will instantly download and start using it, right? Well, not exactly. The case for change is difficult to make and even harder to implement.…
With Nextup in its 10th year, I have looked back at our efforts to always improve or enhance our product and processes internally. As business owners, we are continually looking for ways to improve efficiency and grow our business. That means,…