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Understanding Your Customers’ Behavioral Style

In the sales and service environment understanding your customer’s behavioral style is imperative to a successful (great, pleasant, wonderful) guest experience. We’ve all seen the “time watchers” that repeatedly look to check the time—clearly indicating they’re in a hurry. Or the customer on…

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Your Service Guest’s First Visit

The first visit to your service department is critical in building long-standing customer relationships. Welcome to the next step in Nextup's Service Drive Series. Once again, Nextup's Sherry Thomas shares her Service Drive expertise to make your department's strategies more…

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Optimizing Your Service Drive

Evolving Your Process in the Service Drive-Thru

We're very pleased to have our first guest blogger of the year, Wayne Dean,  writing on the importance of evolving process in the service drive. Being such a critical profit center for dealerships, making small adjustments can go such a…

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Dealership Management Checklist

The Ultimate Dealership Management Checklist

We've been talking a lot about the automotive markets "flattening". Both in blogs and at conferences across the country. You may even be looking at those trends right now and seeing business slowing at your store too. To those of…

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Before You Implement New Technology…

With Nextup in its 10th year, I have looked back at our efforts to always improve or enhance our product and processes internally.  As business owners, we are continually looking for ways to improve efficiency and grow our business. That means,…

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